Refund policy

We want every order to arrive exactly as expected. If there is a problem with your purchase, please contact us as soon as possible so we can review the issue and help you.

Returns may be requested within 14 days of delivery. To qualify for a return, the item must be unused, unworn, undamaged, and returned in the same condition and original packaging in which it was received. Proof of purchase or your order number may be required.

Items that have been worn, used, washed, altered, damaged after delivery, or returned without their original packaging may not be eligible for a refund. Certain final-sale, clearance, personalized, or hygiene-sensitive products may also be non-returnable where permitted by law.

If your order arrives damaged, defective, or incorrect, contact us immediately with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate solution, which may include a replacement or refund.

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund.

Unless the item was damaged, defective, or incorrect due to our error, return shipping costs are normally the customer's responsibility. Original shipping charges are generally non-refundable unless required by applicable law.

To request a return or refund, contact us through our Contact Us page or store support email before sending any item back. Please do not return products without receiving return instructions first.

We reserve the right to refuse returns that do not meet the conditions above. Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.